Privacy Policy

Quantum Bridge Systems LLC
Last Revised: [October 01, 2024]

This Privacy Notice for Quantum Bridge Systems LLC (“QBS,” “we,” “us,” or “our”) describes how and why we access, collect, store, use, and share (“process”) your personal information when you use our services (“Services”), including when you:

• Visit our website at https://quantumbridgesystems.com, or any website of ours that links to this Privacy Notice.
• Use Quantum Bridge Systems products. QBS provides AI voice receptionists, automation, scheduling, lead qualification, and Reputation Management services. Our solutions may include:
  • AI Voice Reception & Call Handling: Automated call answering, routing, intake, scheduling, and lead capture.
  • Missed-Call Text-Back & Messaging: SMS and email automation for confirmations and follow-ups.
  • Reputation Management (Google Reviews): Request, collect, monitor, and respond to Google reviews; GBP integration; alerts; AI-assisted response templates; review widgets.
  • Integrations & Workflow Automation: Sync with CRMs, calendars, telephony, and marketing tools.
  • Analytics & Dashboards: Performance and ROI reporting.
  • Content & AI Features: Optional transcription, summarization, and response drafting.
• Engage with us in other related ways, including sales, marketing, and events.

Summary of Key Points

• We process personal information based on your interactions and chosen features.
• Sensitive information is processed only when permitted by law or with consent.
• We may receive data from public sources, partners, and integrations.
• We use data to provide, improve, secure, and comply with legal obligations, and to communicate with you.
• We share data with vendors under contract and safeguard it appropriately.
• We apply reasonable security measures, though no system is 100% secure.
• Rights may include access, correction, deletion, and opt-outs via [email protected].

1. What Information Do We Collect?

Personal Information You Disclose to Us

Examples include names, company, contact details, credentials, billing (processed by Stripe), uploaded data (contact lists, leads, bookings), call logs/recordings (with required consent), customer contact data for review requests (name, email, phone, service date, tags), review content/profile info from Google Business Profile integrations, and messaging metadata (delivery, opens/clicks, unsubscribes, review posted).

Sensitive Information: Only when necessary and permitted by law or with consent (e.g., integration tokens, limited billing info).

Automatically Collected Information

Device/usage data (IP, browser/OS, referring URLs, pages, features used, timestamps, approximate/precise location by settings). Cookies and similar tech help with security, analytics, and personalization.

Google API

Use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Other Sources

We may augment records from public databases, partners, affiliate programs, social media, and data providers.

2. How Do We Process Your Information?

• Provide/maintain accounts and Services (voice, scheduling, messaging, Reputation Management)
• Send review invitations, track performance, assist responses, display selected reviews as social proof
• Support responses; administrative notices and policy changes
• Improve Services; personalization; analytics and research
• Detect/prevent fraud and abuse; enforce policies
• Comply with legal obligations

3. What Legal Bases Do We Rely On?

Consent, contract, legitimate interests, legal obligations, and—in limited cases—vital interests. In Canada, express or implied consent subject to applicable exceptions.

4. When and With Whom Do We Share Personal Information?

Vendors under contract (hosting, telephony/messaging, analytics, payment processing, CRM/calendar integrations, ad/retargeting). Other sharing includes business transfers, legal disclosures, and the Google Business Profile connection you authorize. Vendors must use data only as instructed and protect it.

5. Do We Use Cookies and Other Tracking Technologies?

Yes. Cookies/pixels help operate, secure, and improve our Services. Control them in your browser (some features may not work). We use Google Analytics and related features; opt-outs available via Google/ad industry tools.

6. Do We Offer Artificial Intelligence-Based Products?

Yes. AI features can transcribe/summarize calls, suggest responses (including review response assistance), and classify leads. We use AI providers (e.g., OpenAI) under data protection agreements. You can disable AI features in settings or by contacting us; some functionality may be limited.

7. How Long Do We Keep Your Information?

Only as long as needed to provide Services and meet legal obligations. When no longer needed, we delete or de-identify; if immediate deletion isn’t possible (e.g., backups), we securely isolate until deletion is possible.

8. How Do We Keep Your Information Safe?

Encryption in transit, access controls, least-privilege. No method of transmission or storage is 100% secure.

9. Do We Collect Information from Minors?

No. We do not knowingly collect data from or market to children under 18. If discovered, we delete promptly.

10. What Are Your Privacy Rights?

Rights may include access, correction, deletion, restriction, portability, and objection, plus marketing opt-outs. Unsubscribe from emails via link; opt out of SMS by replying “STOP.” End customers who receive review invitations may opt out at any time; we promptly suppress further messages.

11. Controls for Do-Not-Track (DNT)

No uniform DNT standard currently. We do not respond to DNT signals. We will update if a standard is adopted.

12. Do United States Residents Have Specific Privacy Rights?

Residents of certain states (including Texas, California, Colorado, Connecticut, Virginia, Utah, and others) may have rights to access, correct, delete, and opt out of targeted advertising or certain profiling. We do not sell personal information. We share data only with service providers under contract. To exercise rights, email [email protected]. Verification or an authorized agent may be required.

13. Data Usage & Sharing (SMS and Mobile Opt-In)

• We collect/store mobile numbers only to deliver relevant communications (confirmations, reminders, review invitations).
• We do not sell or rent opt-in data. We share with subcontractors only as needed to deliver messages under strict contracts.
• Recipients can opt out by replying “STOP”; we promptly suppress further messages except legally permitted confirmations.
• These rules apply to review-invitation texts as well.

14. Reputation & Reviews Compliance

• No fake or incentivized reviews: Creating/soliciting fake, non-customer, or compensated reviews is prohibited.
• FTC Endorsement Guides: You must provide proper disclosures when using reviews in marketing.
• Google policies: Use of Google review features must comply with Google’s review and Business Profile policies.
• Your control: You choose which customers to contact and which reviews to publish. QBS acts as your service provider.

15. Do We Make Updates to This Notice?

Yes. We may update this Privacy Notice. The “Last Revised” date indicates the latest changes. We may notify you of material updates by posting a notice or contacting you directly.

16. How Can You Contact Us About This Notice?

Quantum Bridge Systems LLC
North Richland Hills, TX 76180, United States
[email protected]

17. How Can You Review, Update, or Delete the Data We Collect?

Email [email protected] to request access, correction, or deletion. We will process requests as required by law.

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Controller/Processor: For data you upload (e.g., customer lists for reviews or call handling), you are the Controller and QBS is your Processor. For QBS user/account and analytics data, QBS is the Controller. If you enable call recording or transcription, you are responsible for obtaining required consents.

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